We are delighted to announce that Dave Neumann is joining the NTC team as an Organizational Development Consultant.  Dave has been a friend and trusted colleague for years and his passion for helping leaders and organizations thrive aligns with our mission.  

Dave brings over 40 years of experience helping organizations achieve breakthrough results in both for-profit and nonprofit sectors. He holds a PhD in Industrial & Organizational Psychology and built a distinguished career in HR and OD leadership, including 22 years with PepsiCo and Yum Brands. There, he served as Vice President of Organization Development and as Chief Human Resources Officer for KFC, Long John Silver’s, and A&W Restaurants.

Since 2012, Dave has advised national and regional organizations in healthcare, manufacturing, and the nonprofit sector, with expertise in:

• Organization Alignment – Connecting strategy, structure, resources, and culture for maximum impact.

• Culture Development – Designing and embedding high-impact organizational values.

• Organizational Effectiveness & Change – Improving executive performance, team alignment, employee engagement, and change readiness.

• Human Resources Strategy – Guiding performance management, succession planning, and leadership development.

In Dave’s own words:

“I’m thrilled to be joining Nielsen Training & Consulting as an Organizational Development consultant. Having worked with Greg for many years, I know his deep competence, integrity, and gift for helping organizations and their boards to thrive. With over 40 years of experience in both for-profit and nonprofit organizations, I specialize in creating organizational effectiveness, aligning strategy, structure, and culture, strategic planning, teambuilding, and leadership development coaching. I’m excited to partner with Greg to help organizations achieve their mission, engage their staff, and make a lasting impact in the communities they serve.”

A client’s perspective:

As Executive Director of Dare to Care Food Bank, one of my first decisions was to engage Dave to develop a new strategic plan, as well as create and institute a new organizational structure and performance review process.  Dave took complete ownership of the process, working closely with me, key staff, board members and stakeholders to accomplish this work in both a timely and professional manner.  That strategic plan and org/performance review process set Dare to Care on an amazing growth arc for over a decade.

• Brian Riendeau, Executive Director Dare to Care, Retired

“I had the privilege of working with Dave to develop our organizational values and design an experiential training to cascade them across the company. His ability to translate our vision into an engaging, hands-on experience was remarkable, and over a year later, we’re still living these values every day. His insight, creativity, and passion left a lasting mark on our culture.”

• Kila Sweeney, Chief People Officer, Ovation Healthcare

"I’ve had the privilege of working with Dave Neumann at two different companies, each time bringing him in to help us navigate culture transformation. Dave’s process is thoughtful, his analysis is spot-on, and his wisdom runs deep. His experience working with executive leadership was instrumental in helping us gain full buy-in from our leadership teams, ensuring our culture strategy had the support it needed from the top down. Dave has a way of turning “culture” from a concept into something real and actionable, which helped us roll it out in a way that truly connected with our people and made a measurable impact on engagement. On top of all that, Dave is just fantastic to work with—kind, collaborative, and one of the most impressive humans you’ll ever meet."

• Dr, Jennifer Platt, VP Organizational & People Development, Lifepoint Health

Please join us in welcoming Dave to the NTC team. We’re excited about the expertise, insight, and passion he brings to our clients and the communities they serve.  Whether your needs involve strategy, governance, or organizational development, you can explore how partnering with NTC can elevate your team by clicking the link below to learn more.

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Scenario planning helps boards anticipate change, navigate uncertainty, and make more resilient, forward-looking decisions. Had the pleasure of leading a session on Scenario Planning: Leading Through Uncertainty at the NTCA Summer Symposium! Grateful for the opportunity to engage with leaders focused on navigating change and building resilient strategies for the future

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Just wrapped up a dynamic and engaging Board retreat in beautiful Hilton Head Island, South Carolina with the dedicated Board members of Palmetto Rural Telephone Cooperative - PRTC and CDG. It was a privilege to facilitate conversations centered on strategy, governance, and future growth. Grateful for their commitment to thoughtful leadership and impactful service!

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Just wrapped up a powerful 2-day session on Successfully Managing People with the leadership teams of DirectEmployers Association and Recruit Rooster! Grateful for the opportunity to support such thoughtful, mission-driven leaders as they invest in growing their teams, strengthening culture, and leading with intention.

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Artificial Intelligence. For some, it still feels like a distant sci-fi concept. For others, it’s already part of daily life —guiding our Netflix picks, routing our GPS, or even helping us write emails. But for nonprofit boards, AI might seem like unfamiliar territory. The truth? It’s not just relevant—it’s essential.

AI is no longer the future; it’s the now. And while it can feel intimidating, it offers incredible opportunities for nonprofits to better serve their missions, operate more efficiently, and make smarter decisions. The key is understanding how to navigate this new landscape with intention and integrity.

Let’s explore what that looks like.

Why Should Nonprofit Boards Care About AI?

Boards are charged with big-picture thinking: strategy, oversight, and ensuring the mission stays front and center. That’s exactly why AI belongs on your radar. It’s not just a technology tool—it’s a strategic lever.

Think about the challenges facing nonprofits today: limited resources, growing demand, the need for data-driven impact, and evolving donor expectations. AI can help address all of these. From automating administrative tasks and analyzing donor data, to improving program delivery and forecasting trends, AI offers practical benefits that align with organizational goals.

But just because we can use AI doesn’t always mean we should. That’s where thoughtful governance comes in.

Common Uses of AI in the Nonprofit Sector

Let’s break it down with some real-world examples of how nonprofits are using AI:

• Donor engagement: AI can analyze donor behavior and personalize outreach—sending the right message to the right person at the right time.

• Grant writing: Some organizations are using AI tools to generate drafts or gather background research more efficiently.

• Chatbots: These can answer frequently asked questions, freeing up staff time and improving responsiveness.

• Data analysis: AI can quickly sift through years of program data to identify patterns, outcomes, or service gaps.

• Volunteer matching: AI tools can help match volunteer skills and preferences to specific organizational needs.

These aren’t just tech gimmicks—they’re mission-enhancing tools when used responsibly.

The Role of the Board in AI Strategy

So, where does the board fit in?

Your job isn’t to become tech experts. It’s to ask smart questions, ensure ethical use, and align technology decisions with your mission and values. Here are some guiding questions boards should be asking:

• How does this AI tool help us advance our mission?

• What data will it use, and how is that data being protected?

• Could this technology create unintended bias or harm?

• Are we transparent with our stakeholders about our use of AI?

• What guardrails are in place to ensure ethical use?

Just like any major strategic decision, AI adoption needs to be vetted for its impact—on people, privacy, equity, and mission.

Ethical Considerations Matter

AI is powerful, but it’s not perfect. It reflects the data it’s trained on, and if that data includes bias, the results can be skewed—sometimes in ways that harm marginalized communities. That’s a serious concern for mission-driven organizations.

Nonprofit boards have a responsibility to uphold values of equity, accountability, and transparency. That means pushing for clear policies on how AI tools are selected and used, especially when they affect people’s access to services, opportunities, or support.

Being proactive here is key. Don't wait for a problem to arise—start the conversation now.

Getting Started: A Few Practical Tips

You don’t need a tech background to start leading with confidence on AI. Here’s how your board can begin:

1. Educate yourself – Bring in a speaker, take a webinar, or read up on nonprofit use cases. Knowledge is power.

2. Start small – Identify one area where AI could help. Maybe it's donor outreach or internal reporting.

3. Include AI in strategic planning – This ensures it’s part of the big-picture vision and not just a shiny add-on.

4. Appoint a “tech liaison” on the board – Someone who can track trends and bring updates to the board regularly.

5. Review your policies – Ensure data privacy, ethical use, and equity are baked into your tech decision-making.

Navigating with Purpose

At the end of the day, AI is just a tool. It can’t replace human compassion, creativity, or community connection. But it canhelp nonprofits scale their impact when guided by thoughtful leadership.

That’s where you come in.

As a board member, you are the stewards of your organization’s future. Embracing AI doesn’t mean abandoning your values—it means using every resource available to advance them more effectively.

So ask the hard questions. Stay curious. Lead with purpose.

Because the future isn’t just coming—it’s already here. And nonprofits have a powerful opportunity to shape it for good.  If your Board or leadership team would like to learn more or explore this topic, let's connect!

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Healthy Boards not only plan for the present, they explore possibilities for the future with curiosity. It was a pleasure to facilitate a long-range planning retreat with the dedicated Board of Directors of Walden School, an independent K-12 school in Louisville, KY. Thoughtful, mission-driven leadership like theirs is the foundation of lasting impact. Grateful for the opportunity to support their commitment to excellence and innovation in education! 🌟📚

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Had the privilege of presenting a session on best practices in strategic planning for the dedicated CASA state directors from across the country. We explored how to find your North Star through intentional, mission-driven planning—and how strategic clarity can guide powerful impact for children and families. Grateful for the important work these leaders do every day and special thanks to Kentucky CASA Network for the invitation!

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Alley Cat Advocates (ACA) provides for the humane treatment of unowned cats in the metropolitan Louisville, Kentucky area. They performed 6,886 Spay/Neuter Surgeries in 2024, in addition to the quality and compassionate care they provide daily for community cats. It was a joy to facilitate a strategic planning retreat with their Board and staff team. I am grateful for the opportunity to support their vision and help shape the future of this impactful organization. 🐱💙

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🧠✨ I had the privilege of facilitating a Board retreat with the dedicated leaders of the Foundation for Louisiana Students.

We explored the timely topic of Artificial Intelligence for Nonprofit Boards and took a deep dive into the Habits and Practices of Healthy Boards. It was an energizing and thoughtful session focused on innovation, good governance, and impactful leadership.

Grateful for the opportunity to support this outstanding Board in their continued growth and service to students across Louisiana!

MicroSociety is an experiential-learning model that empowers students to develop into leaders, entrepreneurs, creative forces, and confident citizens. I enjoyed speaking at their annual conference yesterday for teachers and administrators and participating in a panel entitled Investing in the Future: How Schools and Communities Can Empower Student Innovators and Changemakers.

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Most of us like to believe we know where we’re headed. Nonprofits, in particular, are mission-driven, focused, and goal-oriented. But let’s be honest: we don’t have a crystal ball. The world is unpredictable—funding can shift, policies can change, and crises can turn plans upside down overnight.

Enter: scenario planning.

While often associated with strategic planning, scenario planning is also a powerful standalone tool that nonprofits can use to navigate uncertainty, test assumptions, and make more resilient decisions.

Let’s explore what scenario planning is, why it’s useful, and how your nonprofit can start using it today.

What Is Scenario Planning?

Scenario planning is a method of imagining different versions of the future so your organization can prepare—not predict, but prepare.

It’s not about guessing exactly what’s going to happen. It’s about exploring what could happen—and thinking through how your organization might respond if it does.

This isn’t science fiction or wild speculation. Scenario planning is structured, strategic, and practical. It gives you a way to explore uncertainties and build contingency plans, so you’re not caught off guard.

Why Use Scenario Planning?

Many nonprofits think of scenario planning as a subset of strategic planning, and yes—it’s often included in that context. But you don’t need a multi-year strategic plan to benefit from it. In fact, scenario planning is often most helpful while implementing your strategic plan or during times of rapid change, when long-term planning feels impossible.

Here are a few reasons to use scenario planning as a standalone:

• You’re facing major uncertainty: Economic downturns, elections, climate events, or funding disruptions can all create conditions where scenario planning becomes essential.

• An unexpected opportunity arises: Should you expand services? Hire more staff? Launch a capital campaign? Scenario planning can help you assess the risks and implications.

• You want to build organizational resilience: Thinking through different futures helps teams stay nimble and less reactive.

What Scenario Planning Looks Like in Practice

An external facilitator can be an important partner who creates a structured process that allows you and your team to fully participate in imagining and creating the plans that will guide the future of your organization.  For me, a few critical steps include:

Step 1: Identify Your Driving Forces

What are the major uncertainties or trends that could affect your work? Examples might include:

• Funding levels 

• Program enrollment 

• Staffing availability

Step 2: Create a Few Key Scenarios

Pick 2–3 distinct, plausible futures.

Step 3: Explore Impacts and Responses

For each scenario, ask:

• What would we need to stop, start, or adjust?

• What programs or services are most at risk?

• How would we communicate with stakeholders?

• What’s our financial contingency plan?

Step 4: Identify Common Threads

Are there actions that show up in all or most scenarios? Those are your high-leverage moves—things you can start doing now to prepare, regardless of which future unfolds.

Scenario Planning ≠ Worst-Case Planning

A common misunderstanding is that scenario planning is just “worst-case planning.” But it’s more balanced than that. You’ll explore a range of futures—optimistic, pessimistic, and somewhere in between.

The point isn’t to be gloomy. It’s to be ready.

Benefits Beyond the Plan

Even if none of your scenarios happen exactly as you imagined (and they probably won’t), the process still has big benefits:

• Improves decision-making by encouraging big-picture thinking

• Builds team alignment around possible risks and opportunities

• Boosts resilience by creating a culture of adaptability

• Reduces panic because you’ve already talked through "what if" situations

Plus, you’ll walk away with a playbook—not just for reacting, but for responding intentionally when change comes.

Planning in the Real World

When the path ahead is foggy, shifting, or completely unknown, scenario planning becomes your flashlight.

It helps you stay alert, responsive, and aligned—even in unpredictable conditions.

So don’t wait for the perfect moment or a formal planning cycle. Use scenario planning anytime your nonprofit needs to pause, think, and prepare for what might come next.

Because in today’s world, readiness is a critical companion to vision.

If you would like to discuss scenario planning for your organization, please reach out to us using the button below.

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Leading a nonprofit is no easy feat. From managing tight budgets to navigating complex social issues, nonprofit leaders face unique challenges that demand a specific blend of skills, passion, and resilience. In the face of these challenges, coaching can be a powerful tool to help nonprofit leaders thrive and lead more effectively. But why exactly is coaching so valuable for those at the helm of nonprofit organizations?

First, let’s talk about the nature of nonprofit leadership. Leaders are often tasked with doing a lot with limited resources, and their work is usually driven by a deep sense of mission. While the passion for the cause is undeniably important, it’s not always enough to overcome the day-to-day obstacles and stressors. Nonprofit leaders are juggling multiple priorities, from managing staff to engaging with donors and stakeholders. In this environment, it can be difficult to find the time or space to step back and reflect on one’s leadership style or organizational strategy. That’s where coaching comes in.

Coaching provides nonprofit leaders with the opportunity to pause and take a step back from the chaos of day-to-day operations. Through regular, one-on-one sessions with a coach, leaders can explore challenges, reflect on their decisions, and gain new perspectives. A good coach can help a leader identify blind spots, develop clearer goals, and sharpen their decision-making skills. In many cases, coaching offers the space to consider leadership styles and strategies that might not have been explored otherwise.

One key aspect of coaching is the emphasis on self-awareness. A coach helps nonprofit leaders become more attuned to their strengths and areas for growth. By gaining this insight, leaders can make more informed decisions, build stronger relationships with their teams, and increase their overall effectiveness. In the nonprofit sector, where personal connections and teamwork are often integral to success, the ability to understand one’s own leadership style and how it affects others is invaluable.

Another important benefit of coaching is the opportunity to develop emotional intelligence. Nonprofit leaders frequently deal with emotionally charged situations—whether it’s working with clients in crisis or navigating tense conversations with board members. A coach can help leaders build the emotional resilience needed to handle these tough moments with grace and clarity. With emotional intelligence, leaders are better equipped to manage stress, communicate effectively, and create a positive work environment for their teams.

Coaching can also play a key role in helping nonprofit leaders develop better strategic thinking. In an environment where resources are scarce, it’s essential to make decisions that are not only effective in the short term but also sustainable in the long term. A coach can support leaders in honing their strategic mindset, helping them think creatively about how to leverage available resources, engage stakeholders, and implement long-term plans that align with the mission.

Finally, let’s not forget the value of accountability that coaching brings. Having a coach means having someone to check in with on progress and goals, helping leaders stay on track and motivated. This accountability is a critical factor for any leader, but especially for nonprofit leaders who are driven by a sense of responsibility to their organizations and the people they serve.

Coaching offers nonprofit leaders a valuable opportunity for growth, reflection, and skill development. By offering support in the areas of self-awareness, emotional intelligence, strategic thinking, and accountability, coaching helps leaders navigate the complexities of nonprofit work and ultimately achieve greater success.

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🌟 Just wrapped up leading a session on "Ethics in Nonprofit Governance: Upholding Integrity and Accountability"— a timely and important conversation on how nonprofit leaders can build trust, ensure transparency, and navigate ethical challenges with integrity.

Grateful to have partnered with the Federal Bar Association and myLawCLE to bring this session to life. It's always an honor to engage with legal and nonprofit professionals who are committed to doing good—ethically and effectively.

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Coalitions thrive when members are informed, engaged, and inspired to work together. Thank you to Children’s Advocacy Centers of Kentucky (CACKY) for asking me to facilitate their strategic planning retreat and planning process. CACKY is the statewide coalition of CACs dedicated to helping every child impacted by abuse. CACKY connects local CACs and partners with the tools, resources, and support needed to provide a comprehensive response to child abuse.

Last year, CACs in Kentucky served over 7,300 children from all 120 counties across the state. Children who receive services from a CAC are more likely to receive the medical and mental health services they need to help them heal from their abuse. Kentucky CACs provide over 12,000 mental health sessions to clients and non-offending caregivers each year. I am inspired by the bold goals and strategies this amazing group set in motion!

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In partnership with Welborn Baptist Foundation, I was honored to lead a session last week in Evansville, Indiana on Board Champions: Habits and Practices of Healthy Boards. I was so impressed with the talent and engagement of the Board members and nonprofit executives in the room as we had a fun and thoroughly interactive discussion!

Reach out to us if your organization or foundation is interested in bringing Board Champions to your community.

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Chartered by Congress in 1958, the Congressional Medal of Honor Society’s membership is comprised of those who wear the Medal of Honor, our nation’s highest military award for valor. I was humbled and honored to facilitate today’s Congressional Medal of Honor Summit, which brought together over 28 different organizations from museums, monuments, education and leadership institutions, military organizations, foundations and the National Park Service. They heard from Medal of Honor Recipients and discussed how they can share resources and better connect with each other and the Society.

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Locally-owned businesses are one-of-a-kind enterprises that are vital to the unique character of a community. Spent a great day with the Board of Louisville Independent Business Alliance (LIBA) facilitating their strategic plan. I encourage you to learn more about LIBA’s mission to cultivate the unique community character of the Metro Louisville area by promoting locally-owned, independent businesses and to educate citizens on the value of purchasing locally.

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Had the privilege of speaking at NTCA RTIME Conference on building stronger relationships between board members and executives. Special thanks to Tammy Wellbrock for moderating the discussion and to my fellow panelist Terry Chevalier. Grateful for the opportunity to share insights on fostering trust, transparency, and teamwork!

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Children who have been abused or neglected have many different people come in and out of their lives. CASA volunteers, however, stay involved and present for the child for the duration of their court case. CASA of the Wilderness Trail trains and supports community volunteers who advocate on behalf of abused and neglected children within the Family Court system. It was a privilege to continue my work with CASA programs across the country by facilitating a strategic planning retreat for this incredible organization.

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Over the past few weeks the nonprofit sector has navigated challenges from federal funding freezes to uncertain outcomes for those served.  We have seen incredible advocacy work and accomplishments from nonprofit leaders and in my view insufficient support and partnership from philanthropy.  Advocating for the mission of your nonprofit, the values it holds dear, and the wellbeing of those you serve takes courage and authenticity in finding your voice.  

Here are some considerations to help nonprofit leaders navigate this important aspect of their leadership:

• Clarify Your Mission and Values

Advocacy is most powerful when it aligns with the core values and mission of your nonprofit. Make sure you have a clear and shared understanding of what your nonprofit stands for.

• Be Authentic and Personal

Your lived experiences and the experiences of those you serve can make your voice more powerful and relatable. Sharing personal stories can resonate with your audience on a deeper level.

• Listen and Engage

Listen to the people you serve, your board, your staff, volunteers, and partners. Their input will help shape your advocacy voice and ensure that you’re not just speaking for others, but speaking with them.  Advocacy is most effective when built on strong, trust-based relationships. Take time to connect with lawmakers, media, and community leaders who can amplify your message.

• Be Informed and Knowledgeable

A well-informed leader can advocate with credibility. Research the policies or issues you’re addressing and understand the nuances so you can speak authoritatively.  Understanding the arguments or viewpoints of those who may oppose your stance will help you navigate tough conversations and respond effectively.

• Use Multiple Platforms and Channels

Social media is an effective tool for amplifying your voice. Share powerful stories, statistics, and calls to action across platforms.  Your visibility can lend credibility to your advocacy efforts.  Blog posts, newsletters, podcasts, and videos can be excellent tools to communicate your advocacy message to different audiences.

• Develop a Clear Advocacy Strategy

What change are you trying to achieve? Having clear, measurable outcomes will help keep your advocacy focused and allow you to track progress.  Partner with other organizations or individuals who share similar values to expand your influence and make a stronger case.

• Establish Guardrails:

Take the time to develop guardrails around your nonprofit’s advocacy efforts.  Who can speak for the organization?  What are the limits?  How will you separate your voice as a citizen from your voice as a representative of an organization?

• Lead by Example

Demonstrate integrity and consistency in both your advocacy work and day-to-day leadership.  Encourage and empower your team and supporters to use their voices as well. Collective action can be more impactful than an individual’s.

• Be Persistent and Resilient

Advocacy often requires long-term commitment, and setbacks are common. Maintain your focus and stay committed to the cause even when progress is slow.  As circumstances change, be open to adjusting your approach or tactics. The most successful advocates are those who remain flexible and responsive to new information.

• Invest in Training and Capacity-Building

Nonprofit leaders should seek out training in advocacy, communications, and public speaking to strengthen their ability to effectively lead the organization’s efforts.  Make sure your staff and board members also feel confident in their ability to speak on behalf of the nonprofit and take part in advocacy efforts.

By following these best practices, nonprofit leaders can create a strong, authentic, and effective voice.  My message to the nonprofit leaders and Board members out there is simple – thank you and I see you.  

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